At Jharkon Pvt. Ltd., we are committed to delivering your Organic, Natural, and Tribal products quickly and safely. Once an order is placed, our team begins processing it within 1 to 3 business days. Orders made on weekends or public holidays are handled the next working day. After dispatch, most deliveries reach customers within 3 to 7 business days, although remote locations may take a little longer. Shipping charges are calculated at checkout based on the product weight and delivery address. Whenever your order is shipped, we send an SMS or email containing the tracking details so you can follow your package easily.
We take great care in packing every product, but in the rare event that your order arrives damaged, defective, or with missing items, we request you to contact us within 48 hours of delivery. Sharing clear photos or videos helps us resolve your concern quickly. Returns are accepted only in cases of damaged, wrong, or defective products, or if there is a genuine quality issue. Since some items—such as fresh mushrooms, honey, or certain handcrafted tribal artworks—are delicate or perishable, they may not be eligible for return unless the issue is reported immediately upon delivery.
If you wish to request a return, please reach out to us within 7 days of receiving your order. Our support team will guide you through the return steps or arrange a pickup when possible. Once the returned item is received and inspected, refunds are processed within 5 to 7 working days. Refunds are typically issued back to your original payment method, UPI, or bank account, depending on your preference.
Some items cannot be returned, such as used or opened products, customized tribal artworks, clearance sale items, or perishable organic products unless damaged upon arrival. We value transparency and want your shopping experience with Jharkon to be completely worry-free, so if you have any questions regarding shipping, returns, or refunds, you can always contact us through WhatsApp at 9263898353, speak to our executive at 9471552892, email us, or chat with our virtual assistant Lily anytime.