SHIPPING
Our products are ethically sourced and shipped directly from our primary warehouse located in Jharkhand, India, supporting our local communities and artisans.
Yes, we are proud to offer worldwide shipping to bring the authentic taste and craft of Jharkhand to customers globally.
We use reliable carriers (e.g., FedEx, DHL, Blue Dart) and shipping costs are calculated based on the total weight of your order and the destination country.
We use eco-friendly, biodegradable materials whenever possible and ensure that all fragile tribal handicrafts and food products are securely and robustly packaged to prevent any damage.
Yes, we offer free standard shipping for all domestic and select international orders that exceed a specified cart value (please check our Shipping Policy for current details).
Delivery times vary by destination, but typically range from 5-7 business days for domestic orders and 10-15 business days for international orders.
PRODUCT
Our products are Organic (grown without synthetic pesticides/fertilizers), Natural (minimally processed and free from additives), and Tribal (sourced directly from indigenous communities, preserving traditional craftsmanship and knowledge).
Each product page features a detailed explanation of its traditional use and natural properties, often backed by centuries of tribal knowledge.
We only use pure, natural ingredients (like wild-harvested herbs, pure silk, natural lac resin, etc.) and sustainable materials (like bamboo, terracotta, and natural fibers) for our handicrafts.
Availability varies by product. For items like tribal dresses and handicrafts, specific sizes and color variations are listed directly on the product page.
You can find the precise dimensions and weight listed under the ‘Specifications’ or ‘Details’ tab on every product page to help you with your purchase and shipping calculations.
PAYMENT
Absolutely. We use a globally recognized, encrypted payment gateway to ensure all your personal and payment details are kept safe and secure.
We use multiple layers of protection to ensure your information is safe: <ul><li>SSL/TLS Encryption: Our entire website uses Secure Sockets Layer (SSL) encryption (indicated by the padlock icon and ‘https://’ in your browser) to encrypt all data transmitted between your device and our servers.</li><li>Tokenization: For stored payment methods, the sensitive data is replaced with a unique, non-decipherable token, rendering it useless to anyone but the authorized payment processor.</li><li>3D Secure (OTP): We support and often require 3D Secure authentication (such as one-time passwords/OTP) for card transactions, providing an extra layer of identity verification from your bank.
We offer a wide variety of secure payment options for your convenience: <ul><li>All major Credit and Debit Cards (Visa, Mastercard, Amex, etc.)</li><li>Popular UPI (Unified Payments Interface) Apps</li><li>Major Net Banking providers</li><li>Digital Wallets (Paytm, Google Pay, etc.)</li><li>International Payments (for global orders)
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No, we do not. We operate on a non-storing policy for sensitive financial data. Your credit card information is encrypted and transmitted directly to our PCI DSS-compliant payment gateway for processing. We only receive a secure ‘token’ to confirm the transaction.